Privacy policy

Last updated: April 2026

This Privacy Policy explains how Finest Feet Training Academy ("we", "us", "our") collects, uses and protects personal information when you visit our website at www.finestfeettrainingacademy.co.uk or otherwise interact with us. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Finest Feet Training Academy is a training provider for foot health professionals based at 14a Park Street, Shifnal, Shropshire, TF11 9BG, United Kingdom.

For UK data protection law, the data controller is:

  • Name: Finest Feet Training Academy
  • Contact: Denise Dickerson
  • Email: info@finestfeettrainingacademy.co.uk
  • Phone: 01952 872526
  • Postal address: 14a Park Street, Shifnal, Shropshire, England, TF11 9BG
  • ICO registration number: ZC151120

If you have any questions about this policy or how we handle your personal data, please contact us using the details above.

2. What information we collect

We only collect personal information that you choose to give us, or that is collected automatically when you use our website. This includes:

Information you give us through our contact form or by emailing us:

  • Your name
  • Your email address
  • Your phone number (if provided)
  • The content of any message you send us
  • Any other information you choose to include in your enquiry, for example details about your professional background or training interests

Information collected automatically when you visit our website:

  • Technical information such as your IP address, browser type and version, device type, operating system and time zone settings
  • Information about your visit, including the pages you view, the time and date of your visit, and how you arrived at our site
  • Cookie data (see Section 7 below)

We do not knowingly collect special category data (such as health information) through our website. Please do not share sensitive personal details through the contact form.

3. How we use your information

We use the information we collect for the following purposes:

  • To respond to your enquiry. When you contact us, we use your details to reply, answer questions about our courses, and provide the information you have asked for.
  • To provide information about our training. Where appropriate, we may follow up to send course details, dates, prices or registration information you have requested.
  • To improve our website and services. We use website analytics to understand how visitors use our site so we can make it better.
  • To comply with our legal obligations. Including record-keeping and responding to lawful requests from regulators or law enforcement.

4. Our lawful basis for processing your data

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following:

  • Consent (Article 6(1)(a)): When you submit a contact form or sign up to receive information from us, you are giving us consent to use your data for that purpose. You may withdraw consent at any time.
  • Legitimate interests (Article 6(1)(f)): Where it is in our legitimate interest to operate, secure and improve our website and respond to enquiries about our training, provided this does not override your rights and freedoms.
  • Legal obligation (Article 6(1)(c)): Where we are required by law to retain or process certain information.

5. Who we share your information with

We do not sell your personal information. We only share it in the following limited circumstances:

  • Service providers who help us run our business, such as our website host (Squarespace), email service provider, and IT support. These providers act as data processors on our behalf and are bound to keep your data secure.
  • Professional advisers such as accountants and lawyers, where necessary.
  • Regulators or law enforcement, where we are legally required to disclose information.

Our website is hosted by Squarespace, Inc. Some data may be transferred to and processed in the United States. Where this happens, we rely on appropriate safeguards such as the UK Extension to the EU-US Data Privacy Framework or Standard Contractual Clauses to protect your data.

For more information about Squarespace's data practices, see Squarespace's Privacy Policy at https://www.squarespace.com/privacy.

6. How long we keep your information

We only keep your personal information for as long as is necessary for the purposes we collected it for. In practice:

  • Contact form enquiries: retained for up to 12-24 months from the date of last contact, unless we begin a working relationship with you.
  • Course or student records: retained for as long as you remain a learner with us, plus a reasonable period afterwards for legal, tax, regulatory or accreditation purposes (typically up to 7 years).
  • Website analytics: anonymised or aggregated data may be retained indefinitely.

After these periods, we will securely delete or anonymise your information.

7. Cookies

Our website uses cookies and similar technologies. A cookie is a small text file placed on your device when you visit a website. Cookies help websites function, remember your preferences, and provide insight into how the site is used.

The types of cookies we use include:

  • Strictly necessary cookies: required for the website to function (set by Squarespace).
  • Functional cookies: remember choices you make, such as language preferences.
  • Analytics cookies: help us understand how visitors use our site (for example through Google Analytics or Squarespace Analytics).

You can control or delete cookies through your browser settings. Disabling some cookies may affect how the website works for you. For more details about Squarespace cookies, see https://www.squarespace.com/cookie-policy.

8. Your rights

Under UK GDPR you have the following rights in relation to your personal data:

  • The right to be informed about how we use your data.
  • The right of access to a copy of the personal data we hold about you.
  • The right to rectification of inaccurate or incomplete information.
  • The right to erasure ("the right to be forgotten") in certain circumstances.
  • The right to restrict processing in certain circumstances.
  • The right to data portability for data you have provided to us.
  • The right to object to processing based on legitimate interests or for direct marketing.
  • The right to withdraw consent at any time where we rely on consent.
  • Rights relating to automated decision-making and profiling — we do not carry out either.

To exercise any of these rights, please contact us at info@finestfeettrainingacademy.co.uk. We will respond within one calendar month.

9. How to make a complaint

If you are unhappy with how we have handled your personal data, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office (ICO):

  • Website: https://ico.org.uk
  • Helpline: 0303 123 1113
  • Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

10. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Third-party links

Our website may contain links to other websites. This Privacy Policy applies only to our website, and we are not responsible for the privacy practices of any third-party sites. We encourage you to read the privacy policies of any sites you visit.

12. Children's privacy

Our website and services are aimed at adult foot health professionals. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with their information, please contact us and we will delete it.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the "Last updated" date at the top. We encourage you to review it periodically.

14. Contact us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact:

Finest Feet Training Academy 14a Park Street, Shifnal, Shropshire, England, TF11 9BG Email: info@finestfeettrainingacademy.co.uk